Extend Denver’s Website Chatbot Contract
City Council meeting · Monday, October 5 at 3:30 PM
The decision
Should Denver add $3.89 million and five years to its contract with Citibot for its website’s AI chatbot?
Who notices: Residents across Denver who use Denvergov.org to find city information would notice this service.
Plain-language summary based on official city records. Written with AI assistance.
Your potential impact
After · What could change
The contract would run through October 1, 2031, with continued use and support. Council postponed consideration by one week, to October 13, 2026.
The trade-offs
Potential benefits
Residents who rely on the chatbot
Continued technical support could help resolve chatbot problems that interrupt residents’ searches.
Possible tradeoff, inferred from the proposal. Not a reported position of this group.
Possible concerns
Residents seeking guidance about city services
Residents could follow incorrect guidance if the chatbot gives inaccurate answers. How will Denver check answer quality during the extended contract?
Possible tradeoff, inferred from the proposal. Not a reported position of this group.
Over the years
Residents who use city services online
Residents could keep using a conversational tool as part of their routine for navigating city services over the coming years.
Possible longer-term effect, inferred from the proposal. Not a guaranteed outcome.
Email your rep
Denver City Council decides
Your area
Choose your area above to write your email.
Areas are approximate. Check your district with the City
Where things stand
Current official status: Failed
Listed council meeting: October 5, 2026
A final vote result isn't available on this page yet. That doesn't mean a vote hasn't happened. The official record in Sources & transparency below has the City's latest status and meeting details.
Sources & transparency
Plain-language summary based on Denver's official city records, written with AI assistance. Not yet checked by a person.
26-1373Official status: FailedUpdated by the City Oct 14, 2026
Read the official record
A resolution approving a proposed Amendatory Agreement between the City and County of Denver and Citibot, Inc. for continual use and support of the AI Chatbot for Denvergov.org. Amends a contract with Citibot, Inc. to add $3,889,784.94 for a new total of $4,339,784.94 and to add five years for a new end date of 10-1-2031 for continual use and support of the AI Chatbot for Denvergov.org, citywide (TECHS-202369904/TECHS-202684802-01). The last regularly scheduled Council meeting within the 30-day review period is on 10-26-2026. The Committee approved filing this item at its meeting on 9-22-2026. This item was called out at 10-5-2026 meeting for a one-week postponement to the next regular Council meeting on 10-13-2026.