Extend Software Support for Denver 911
City Council meeting · Monday, October 5 at 3:30 PM
The decision
Should Denver add $458,123.11 to its contract with Goserco to keep using and supporting its 911 recording and staff management software?
Who notices: Residents calling 911 anywhere in Denver and emergency call center staff could notice the effects.
Plain-language summary based on official city records. Written with AI assistance.
How the council voted
Passed12–0 October 5, 2026
12 Yes · 0 No · 1 Didn't vote
- Amanda SandovalNorthwest Denver · D1Voted yes
- Kevin FlynnSouthwest Denver · D2Voted yes
- Jamie TorresWest Denver · D3Voted yes
- Diana Romero CampbellSoutheast Denver · D4Voted yes
- Amanda SawyerEast Denver · D5Voted yes
- Paul KashmannSouth-central Denver · D6Voted yes
- Flor AlvidrezSouth Denver · D7Voted yes
- Shontel LewisNortheast Denver · D8Voted yes
- Darrell WatsonNorth-central Denver · D9Voted yes
- Chris HindsCentral Denver · D10Voted yes
- Stacie GilmoreFar Northeast Denver · D11Voted yes
- Serena Gonzales-GutierrezCitywide (at-large)Voted yes
- Sarah ParadyCitywide (at-large)Didn't vote
Official roll call from the City of Denver's voting record.
What happens next
The decision stands. City staff now carry it out; timing depends on the item, so check the official agenda for dates. You can still email your council member to say thanks or share concerns.
Benefits and concerns
Potential benefits
Residents whose 911 calls need review
Residents whose emergency calls need later review could benefit from continued access to recording tools.
Possible tradeoff, inferred from the proposal. Not a reported position of this group.
Possible concerns
911 staff and technology managers
A longer commitment to the current software could make it harder to switch tools if staff needs change.
Possible tradeoff, inferred from the proposal. Not a reported position of this group.
Over the years
Denver 911 staff
In future years, 911 staff could keep familiar recording and scheduling tools rather than adjust to a replacement system.
Possible longer-term effect, inferred from the proposal. Not a guaranteed outcome.
What changes for you
The contract would run three more years, through December 31, 2029, with a new total of $1,658,123.11.
What it was like before: Denver 911 already uses the Verint Recording System and Workforce Management software under an existing contract.
Sources & transparency
Plain-language summary based on official city records, written with AI assistance and checked by a person against the official text.
26-1374Official status: AdoptedUpdated by the City Oct 6, 2026Checked Oct 16, 2026
Read the official record
A resolution approving a proposed Amendatory Agreement between the City and County of Denver and Goserco, Inc. for continual use and support of the Verint Recording System and Workforce Management software supporting Denver 911. Amends a contract with Goserco, Inc. to add $458,123.11 for a new total of $1,658,123.11 and to add three years for a new end date of 12-31-2029 for continual use and support of the Verint Recording System and Workforce Management software supporting Denver 911, citywide (TECHS-202160095/TECHS-202685926-01). The last regularly scheduled Council meeting within the 30-day review period is on 10-26-2026. The Committee approved filing this item at its meeting on 9-22-2026.